CASE FLAGS

Case Flags helps you monitor your organization's response times with cases, at a glance, via color coded flags. Case Flags allows you to quickly view cases requiring responses to customers.

- Helps organizations meet SLAs (Service Level Agreements)
- Supports Business Hours
- Quickly prioritize cases needing attention
- Color-coded flags denote elapsed time of correspondence
- Highly configurable using formula fields
- Emails and case comments can automatically set and clear flags
- Flexibility to upload custom icons
- Flags display based on admin-defined intervals

Our Setup Wizard helps admins configure event(s) that set the flag on a case and the event(s) that clear the flag. For example, inbound emails could set the flag and outbound emails could clear the flag.